Business Intelligence Analyst (Process Documentation Focus)

Business Intelligence Analyst with a Process Documentation Specialist focus, you will be responsible for capturing, standardizing, and maintaining end-to-end process documentation that supports operational consistency, governance, and scalability across the organization. This role serves as the central point for translating business and technical processes into clear, accurate, and accessible documentation.

Responsibilities

Process Documentation & Standardization

• Document end-to-end business processes, workflows, and standard operating procedures (SOPs) across Workforce Management, Operations, and BI-supported functions
• Translate complex operational and technical processes into clear, concise, and user-friendly documentation
• Ensure all documentation follows standardized templates, naming conventions, and formatting guidelines

Stakeholder Collaboration & Knowledge Capture

• Partner with sub...