About the Role
We are looking for dynamic team leader who can manage B2B customer service and drive business growth.
Responsibilities
- Manage business clients, Partners or sellers.
- Track and improve KPI's Revenue per count, CSAT, SLA, Productivity and quality score.
- Work closely with clients to improve account performance.
- Team coaching on Sales-Through-Service approach.
- Drive revenue growth from existing business account.
- Lead a team handling B2B (customer service/ Seller Support).
Qualifications
- 1+ exp as team leader in B2B Process.
- Experience with E commerce seller will be plus point.
- Strong negotiation skills.
- Sales mindset with service approach.
Ready to Apply?
Submit your application today and take the next step in your career journey with TP.
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