Business Analyst - AI / Conversational Systems experience essential

Business Analyst – AI / Conversational Systems

Overview

We are seeking an experienced Business Analyst to support the delivery of a multi-agent, AI-driven platform.

This role focuses on defining how the system should behave, not just what it should do.

You will work closely with product owners, engineers, data scientists, and QA to shape requirements, define acceptance criteria, and ensure AI responses align with real business intent and user outcomes.

The environment is fast-moving and iterative. Requirements will evolve as model behaviour is observed, therefore strong analytical thinking and comfort working with ambiguity are essential.

Key Responsibilities

Requirements & Behaviour Definition

• Elicit, analyse, and document functional and behavioural requirements
• Translate business problems into clear user stories and acceptance criteria
• Define exp...