Business Admin

About the Role…

We are seeking a proactive Administration Officer to provide essential support for the Self-Employment Assistance (SEA) program. Reporting directly to the Program Manager, you’ll play a key role in ensuring smooth program delivery and supporting participants on their business journey.

What might this look like you may ask?

• Work collaboratively with candidates, mentors and the SEA team to support them with relevant matters related to the SEA program
• Accurate administration of databases and other system requirements
• Data analysis and report writing to improve and develop business processes
• Intake and onboarding of participants providing accurate program information, eligibility, and enrolment advice
• Manage inbound customer service calls and initiate quality customer service outbound calls with a set timeframe where deemed necessary

The successful appl...