Brazil Service Representative

About the Role We are looking for an experienced Brazil Service Representative (Manager Level) to lead and execute product and service operations across the Brazilian market. This role covers end-to-end service management, including offline customer service, technical support, repair network development, and distributor management, with the goal of enhancing customer satisfaction and service excellence in Brazil. Key Responsibilities Lead the planning and execution of product and service operations in Brazil, including offline customer service, technical support, repair services, and distributor management. Establish and manage a local repair service network, including onboarding, supervising, and evaluating authorized service centers. Develop service standards and SOPs, monitor repair quality and turnaround time, and ensure compliance with company quality standards. Oversee offline customer service and technical support activities, including handling customer inquiries, resolving tech...