About the Role
Branch Profitably
- Monitor brokerage of the branch/dealer.
- Monitors Customer calling/trading.
- Monitoring income from other product.
- New addition of customer.
Recruitment & Retention
- Identify certified candidates suitable for hiring.
- Coordinate with recruitment team for speedy on boarding.
- Handholding the team for better performance.
- Align team members with the process and norms of the company.
- Counseling & motivating the team members.
- Conduct team meetings to understand their work experience and offer resolution.
Customer Service
- Activation/Managing of the customer in the branch.
- Resolving customer concerns.
- Ensuring customer satisfaction across all levels.
- Update top customers of all branches of event/market movements.
- Coordinating with research team for advice/review of portfolio for top customers on regular basis.
Relationship Management
- Conduct joint visits to customers and HDFC Bank branch with...
- Monitor brokerage of the branch/dealer.
- Monitors Customer calling/trading.
- Monitoring income from other product.
- New addition of customer.
Recruitment & Retention
- Identify certified candidates suitable for hiring.
- Coordinate with recruitment team for speedy on boarding.
- Handholding the team for better performance.
- Align team members with the process and norms of the company.
- Counseling & motivating the team members.
- Conduct team meetings to understand their work experience and offer resolution.
Customer Service
- Activation/Managing of the customer in the branch.
- Resolving customer concerns.
- Ensuring customer satisfaction across all levels.
- Update top customers of all branches of event/market movements.
- Coordinating with research team for advice/review of portfolio for top customers on regular basis.
Relationship Management
- Conduct joint visits to customers and HDFC Bank branch with...
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