About the Role
The Branch Manager will be responsible for the overall operational, financial, and administrative performance of the IVF centre. The role requires strong leadership, patient-centricity, team management, business development, and compliance oversight to ensure seamless branch operations and achievement of organizational goals.
Key Responsibilities
Patient Experience & Service Excellence
- Ensure high patient satisfaction, optimum efficiency levels, low error rates, and service delivery as per defined quality standards.
- Monitor and enhance the overall patient journey at the branch.
- Ensure timely patient follow-ups through the team.
- Resolve patient concerns related to billing, counselling, and services, escalating matters when required.
- Build and maintain strong relationships with patients.
Team Leadership & People Management
- Recruit, train, mentor, and monitor t...
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