Job Summary

Provides frontline customer service support in a branch setting by assisting customers with inquiries, processing orders, managing communications, and ensuring a positive customer experience. Supports daily operations by coordinating with internal teams and maintaining accurate customer records while delivering professional and empathetic service.

Essential Duties & Responsibilities

• Answer and manage incoming calls, ensuring proper distribution and follow-up
• Assist walk-in customers with inquiries and service requests
• Accurately record and maintain customer information and documentation
• Process and fulfill orders for delivery or pickup
• Manage incoming and outgoing communications (calls, faxes, etc.)
• Coordinate documentation and requirements with external stakeholders
• Resolve customer issues and complaints in a professional manner
• ...