About the Role
BPO Trainer
Job Qualifications
Education: Strictly a College Graduate of Computer Engineering (CEC), Information Technology (IT), or other tech-related courses.
Experience: Minimum of 1 year of experience as a Trainer in the BPO industry.
Specialized Skills: Proven experience in conducting Product-Specific Training and Upskilling programs.
Account Background: Experience handling blended accounts (Voice, Chat, and Email).
Advantage: Experience in conducting Training Needs Analysis (TNA) is a significant plus.
Key Responsibilities
End-to-End Training: Facilitate New Hire Training (NHT) and product-specific modules tailored for high-tech or mobility accounts.
Upskilling Initiatives: Develop and deliver upskilling sessions for tenured agents to improve technical proficiency and service quality.
Performance Analysis: Conduct Training Needs Analysis (TNA) to i...
Job Qualifications
Education: Strictly a College Graduate of Computer Engineering (CEC), Information Technology (IT), or other tech-related courses.
Experience: Minimum of 1 year of experience as a Trainer in the BPO industry.
Specialized Skills: Proven experience in conducting Product-Specific Training and Upskilling programs.
Account Background: Experience handling blended accounts (Voice, Chat, and Email).
Advantage: Experience in conducting Training Needs Analysis (TNA) is a significant plus.
Key Responsibilities
End-to-End Training: Facilitate New Hire Training (NHT) and product-specific modules tailored for high-tech or mobility accounts.
Upskilling Initiatives: Develop and deliver upskilling sessions for tenured agents to improve technical proficiency and service quality.
Performance Analysis: Conduct Training Needs Analysis (TNA) to i...
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