Full-time
BPO Trainer | GDS & Travel Experience - TP MOA
Posted by TP • pasay, national capital region, Philippines
About the Role
Key Responsibilities
- Facilitate new hire, product, process, and refresher training programs.
- Develop and update training materials, job aids, and learning resources.
- Conduct training needs analysis and identify performance gaps.
- Assess trainee performance through evaluations, nesting support, and certification activities.
- Partner with Operations, Quality, and Leadership teams to drive performance improvement.
- Monitor training effectiveness and recommend learning interventions.
- Prepare training reports, completion metrics, and stakeholder updates.
- Support client training requirements and process transitions.
Qualifications
- Mandatory: Prior experience supporting the Expedia account/program .
- At least 2 years of Trainer experience in a BPO environment.
- Preferably with GD...
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