BPO Team Lead

Job Overview

Location: Manila, PH

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Team Lead to join our team in Manila, National Capital Region (PH-00), Philippines.

Preferred schedule: Monday‑Friday 7:00 am – 7:00 pm (Central Time). Overtime during evenings and Saturdays may be required based on business needs.

Basic Qualifications

• 2 years experience as a SME or higher in a contact center environment
• 1 year in current role with NTT Data
• 2 years NTT Data Service Date
• 2 years MS Office Suite experience, including report writing and presenting
• 2 years experience in Metrics Management – data‑driven approach towards metric management
• High school diploma or GED required