Full-time
BPO Operations Manager
Posted by SupportZebra • Cagayan De Oro City, Northern Mindanao, Philippines
About the Role
Job Summary:
We seek a highly motivated and experienced BPO Operations Manager to oversee multiple accounts and be the primary point of contact for client relationships. This role requires a strategic thinker who excels in client-facing interactions, account management, and cross-functional team coordination to ensure client satisfaction and account growth.
Key Responsibilities:
Client Relationship Management:
- Serve as the primary contact for all client communications, ensuring high responsiveness and professionalism.
- Build and maintain strong, long-lasting client relationships by understanding their business needs and objectives.
- Conduct regular meetings with clients to review performance, address concerns, and identify opportunities for improvement or expansion.
Account Oversight:
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