BPO Operations Manager

Position:
Operations Manager

Industry:
BPO / Contact Center

Line of Business:
Customer Service – Billing

Location:
On-site

Experience Required:
Minimum 4 years in BPO operations leadership

Language Requirement:
English level B2 or higher

About the Role

We are seeking an experienced and highly driven
Operations Manager
to lead a Customer Service Billing line of business within our BPO operation. The ideal candidate will have a strong background managing high‑volume contact center environments, exceptional leadership capabilities, and a solid understanding of billing processes, customer experience, and performance management.

Key Responsibilities

• Oversee daily operations for the Customer Service Billing program, ensuring KPIs, SLAs, and client expectations are consistently met.
• Lead, mentor, and develop a team of Supervisors, Analysts, and frontline agents.
• Monitor performance...