BPO Collections Manager

About the team/role

In this role, you’ll be...

Reporting to Senior Collection Manager and supported by the Risk Management organization, main responsibilities:

• Performance management
• Responsible to achieve collections recovery goals for different collections stages for preventive and recovery stages.
• For the collections performance of external collections vendors (BPO) or agencies,
• Monitor individual and team KPIs such as recovery, efficiency and productivity.
• Conduct daily performance huddles, feedback sessions, and follow up actions plans.
• Promote a culture productivity, accountability, and high performance.
• Operational Execution
• Flawless execution of DiDi’s collection policies and procedures in a highly regulated compliance environment. Oversees adherence to compliance, quality standards, and regulatory requirements.
• Manage queue assignments account prioritization,...