BPO Associate Director

Job Details:

• Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards
• Demonstrates high level of leadership, interpersonal and client relationship skills
• Provide expertise and guidance to the team on administrative and process aspects.
• Serves as liaison between team, clients, leadership, and various other support team
• Identifies opportunities for improvement; recommends possible training opportunities
• Provides input into goal setting and provides performance feedback
• Adapts team priorities to respond to customer and business partner needs
• To improve efficiency, quality and services of ongoing projects/processes
• Ensures team is meeting or exceeding contractual and service level obligations to customers
• Collects customer’s needs and translates to appropriate solutions
• Interacts with customers and internal departments to ...