Booking Coordinator

Job Summary

The Booking Coordinator is responsible for managing reservations, scheduling appointments, and ensuring accurate and efficient booking processes. This role serves as a key point of contact for clients and internal teams, providing excellent customer service while maintaining organized records and maximizing scheduling efficiency.

Key Responsibilities

• Manage and process bookings, reservations, or appointments through phone, email, and online systems
• Coordinate schedules to ensure optimal use of resources and availability
• Confirm bookings, handle changes, cancellations, and rescheduling requests
• Communicate booking details clearly to clients and relevant internal teams
• Maintain accurate records in booking and CRM systems
• Resolve booking conflicts and customer inquiries in a timely, professional manner
• Monitor availability and assist with forecasting demand
• Support billing, invoicing, o...