Billing & Collections Lead

We are looking for a Billing & Collections Lead to oversee end-to-end billing, collections, and after-sales documentation processes. This role is responsible for driving collection efficiency, ensuring timely loan take-outs, and leading a customer-focused accounts management team.

Key Responsibilities:

• Lead daily billing and collection operations, including SOA issuance, payment tracking, and receipt generation
• Manage overdue accounts, implement collection strategies, and monitor account aging
• Ensure timely issuance of reminders, demand letters, and cancellation notices
• Prepare collection and aging reports with actionable insights for Management
• Oversee documentation completeness for CTS, DOAS, loan take-outs, and titling
• Coordinate with banks, Sales, Treasury, and internal teams to ensure timely loan take-outs
• Lead and coach a team of Accounts Management and Customer Care staff to ...