Bilingual Travel Experience Manager

Lead exceptional travel experiences at American Express as a Bilingual Travel & Concierge Experience Manager. Drive performance, foster inclusivity, and enhance service delivery across teams.
As a key player in TCE Canada Operations, you will manage and coach Team Leaders and Travel Consultants to meet performance goals. Your focus will be on cultivating a high engagement culture while transforming customer journeys through innovative travel solutions.
Key Responsibilities:
• Coach Team Leaders to exceed targeted performance metrics
• Develop a culture centered on feedback and engagement
• Elevate customer service with innovative travel solutions
• Foster inclusion and personal growth within teams
• Build strategic partnerships with key travel suppliers
Requirements:
• Minimum 3 years in leadership roles, ideally with other leaders
• Fluent in French, both spoken and written
• Knowledge of travel operations and relevant regulations
• Valid TICO and O...