About the Role
Join Concentrix as a Bilingual Technical Support Specialist, focusing on electronic security systems. This on-site role emphasizes troubleshooting and incident management in both French and English.
You will provide first-line technical assistance for IP security cameras, Network Video Recorders, and access control systems. Your skills in TCP/IP and customer communication are vital as you support bilingual stakeholders. Responsibilities include handling technical inquiries and maintaining ticket management for smooth operations.
Key Responsibilities:
• Troubleshoot IP cameras and network security systems
• Manage incidents and ticketing efficiently
• Communicate with customers in both French and English
• Perform basic remote diagnostics and configuration changes
• Document technical processes for future reference
Requirements:
• Fluent in both French and English (spoken and written)
• 1–3 years of technical support experience required
• Familiarity wit...
You will provide first-line technical assistance for IP security cameras, Network Video Recorders, and access control systems. Your skills in TCP/IP and customer communication are vital as you support bilingual stakeholders. Responsibilities include handling technical inquiries and maintaining ticket management for smooth operations.
Key Responsibilities:
• Troubleshoot IP cameras and network security systems
• Manage incidents and ticketing efficiently
• Communicate with customers in both French and English
• Perform basic remote diagnostics and configuration changes
• Document technical processes for future reference
Requirements:
• Fluent in both French and English (spoken and written)
• 1–3 years of technical support experience required
• Familiarity wit...
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