Bilingual Representative, Customer Service

What can you expect in this role

• Your shift will be scheduled between 8:00AM and 8:00PM EST
• Respond promptly and professionally to incoming inquiries by telephone, or email
• Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Gather all necessary information, inputting it accurately into company database
• Provide the insured with basic information on coverage, and arrange any necessary supplemental services
• Provide data tracking support and manage spreadsheets

What do you bring to the role?

• Must be bilingual in French/English to service our French speaking customers
• Exceptional communication skills, both verbal and written
• Strong ...