Full-time
Bilingual Member Retention & Billing Specialist (Part-Time)
Posted by Hey Lieu • Mexico, Ciudad de México, Mexico
About the Role
A dynamic virtual assistant service company is seeking a Bilingual Member Retention Specialist based in Mexico City. The successful candidate will support members facing billing challenges, ensuring their memberships remain active. This part-time role (12 PM–4 PM US hours) is critical for member engagement, requiring Spanish fluency and empathy. Full training will be provided, with a pathway to full-time employment after 90 days of success. The position demands detail-oriented documentation using GymMaster, Excel, and Google Sheets.
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