About the Role
Join Adecco as a Bilingual IT Support Specialist for a long-term contract in Ottawa, ON. Provide essential deskside and remote support while troubleshooting hardware and software issues.
This role is suited for experienced IT professionals who enjoy hands-on technical support at first and second levels. You'll engage in resolving desktop and laptop user issues, performing hardware installations, and ensuring a high level of customer service. Your technical documentation skills and service adherence will aid in efficient incident management.
Key Responsibilities:
• Provide first-level and remote deskside support
• Perform installations of desktops, peripherals, and cables
• Troubleshoot software applications and operating systems
• Deliver second-level technical support and resolution
• Assist users with connectivity and network issues
Requirements:
• Experience in IT support roles
• Bilingual proficiency in English and French
• Ability to troubleshoot h...
This role is suited for experienced IT professionals who enjoy hands-on technical support at first and second levels. You'll engage in resolving desktop and laptop user issues, performing hardware installations, and ensuring a high level of customer service. Your technical documentation skills and service adherence will aid in efficient incident management.
Key Responsibilities:
• Provide first-level and remote deskside support
• Perform installations of desktops, peripherals, and cables
• Troubleshoot software applications and operating systems
• Deliver second-level technical support and resolution
• Assist users with connectivity and network issues
Requirements:
• Experience in IT support roles
• Bilingual proficiency in English and French
• Ability to troubleshoot h...
Ready to Apply?
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