Bilingual Customer Service Specialist Toronto

Elevate customer experience with Equitable Bank as a Bilingual Customer Service Specialist in Toronto. Bring your expertise in finance and bilingual skills to support our valued clients.
In this hybrid role, you will leverage over a year of front-line customer service experience in the finance or mortgage industries. Your responsibilities include addressing mortgage inquiries, providing accurate information, and maintaining high standards for customer interactions. Successful candidates will thrive in a performance-driven environment focused on client satisfaction.
Key Responsibilities:
• Provide excellent service via calls and digital correspondence
• Support customers with mortgage inquiries and solutions
• Maintain accurate records of customer interactions
• Recognize retention triggers for renewals and refinances
• Process updates to mortgage accounts accurately
Requirements:
• Minimum of 12 months in customer service, finance, or mortgage
• Post-secon...