Bilingual Customer Service Representative Tier 4 (Mérida)

Powerfleet is seeking a proactive and customer‑focused Bilingual Customer Service Representative (CSR) to support our mid‑market clients. As the primary point of contact for assigned accounts, the CSR is responsible for ensuring a seamless, value‑driven customer experience throughout the lifecycle of the relationship. This role is pivotal in driving product adoption, resolving customer issues, and maintaining strong customer engagement, while collaborating cross‑functionally with internal teams to deliver exceptional service.

• Account Ownership & Customer Advocacy: Serve as the main point of contact for assigned accounts, promptly addressing inquiries via phone, email, and support tickets; act as the voice of the customer internally; and escalating critical issues and account risks to Powerfleet leadership with clarity and urgency.
• Customer Engagement & Enablement: Develop a strong understanding of Powerfleet’s...