Bilingual Customer Service Representative

求人内容

Responsible to handle escalated customer queries / issues through Voice and or Non-Voice (International/ Domestic) transactions to the best of customer's satisfaction. Necessary documentation of calls. Adhering to standard operating procedures required by the process and organization. Awareness of relevant service levels and meets goals set by the project.

資格

Qualifications:

· Must be at least 18 years' old

· Completed at least 2 years of college, a 2-year vocational course or a 4-year degree course

· Willing to work in BGC Taguig City

· Willing to work night or morning shifts and during weekends and holidays

Work Experience:

· At least 6 months of professional customer support experience

Essential Skills:

· Japanese native speakers or bilinguals with JLPT N1 or equivalent

· Understanding of Japanese honorific speech and customer support culture

· Ability to explain complex inform...