About the Role
We are seeking a highly motivated and service-driven Bilingual Customer Service III professional to join our team at our Markham office. This role is critical in delivering high-quality, professional customer support in both English and French to customers and Sales Representatives while supporting order management, account maintenance, and relationship building.
Our client operates within the medical aesthetics and pharmaceutical space and is committed to delivering exceptional customer experiences through collaboration, accountability, and operational excellence. This role supports a fast-paced, high-volume contact centre environment and requires strong communication skills, technical aptitude, and a proactive service mindset.
The successful candidate will thrive in a hybrid work model, manage a high volume of calls and emails, and take full ownership of customer issues from intake through resolution and follow-up.
Responsibilities
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