Bilingual Customer Service Representative III

The Customer Service Representative III supports the administrative management of company's Québec’s non-regulated activities while delivering excellent service to both internal and external stakeholders.

JOB TITLE: Bilingual Customer Service Representative III
LOCATION: Québec, Gatineau
SCHEDULE: 35h hours weekly, onsite only

Fully onsite position

Advantages
• Contract Duration: 1-Year Contract (with strong potential for extension)
• Salary: $25.18 / hour
• Location: Gatineau, QC (J8V 3P8)


Responsibilities
• Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers
• Actively listen and understand customers' needs and provide on the spot solutions in an efficient and courteous manner
• Seize opportunities to upsell service and/or product to customers.
• Become a product & service expert and understand each customer's needs to provide accura...