Bilingual Customer Service Analyst (Portuguese/English)

Bilingual Customer Service Analyst (Portuguese/English)
On-site – Barra Funda, São Paulo
Start Dates Available: March / April

Fluent in Portuguese and English and looking for a stable customer service opportunity? Join an international travel booking platform and support customers with billing, platform usage, and general enquiries.

Main Responsibilities
Customer service via voice and email
Assist with billing questions and platform usage issues
Provide clear solutions with a focus on first-contact resolution
Communicate frequently in English (spoken and written)

Requirements
English level minimum B2 (spoken & written)
Strong verbal and written communication skills
Availability for on-site work in Barra Funda
Flexible schedule (morning or afternoon — afternoon preferred)
Part of the recruitment process will be conducted in English

Working Hours (5x2 rot...