Bilingual Customer Experience Specialist

Enhance customer satisfaction as a Bilingual Customer Experience Representative for Permacon in Milton. Support retail clients like Home Depot and RONA while resolving inquiries and orders efficiently.
The Customer Experience Representative plays a crucial role in delivering top-notch customer service. This bilingual position requires excellent organizational skills and a detail-oriented approach. You will handle inquiries, support order tracking, and resolve complaints from clients, ensuring a smooth experience every step of the way.
Key Responsibilities:
• Assist retail customers with inquiries and order tracking
• Resolve complaints and enter orders into the system
• Ensure accurate invoicing and delivery schedules
• Support customers in building truckloads and product questions
• Maintain accurate records for audit compliance
Requirements:
• Bilingual in French and English
• High school diploma or equivalent experience
• Strong organizational and pr...