Bilingual Customer Care Representative

This vacancy is open on our outsourcing project.

The client is an American company that has been offering digital billing services and payment solutions to the insurance industry since the 1950s. They have evolved from a family-built general agency to a leader in premium financing, software, and business process outsourcing for the property and casualty insurance sector.

This position requires strong communication skills, adaptability, and the ability to manage multiple tasks in a fast-paced, performance-driven environment.

Key Responsibilities:

1. Handle customer inquiries via:

• Phone calls
• Web messages
• Emails
• Group chats

2. Provide accurate information and document each customer interaction thoroughly.

3. Resolve customer inquiries efficiently while meeting established performance metrics.

4. Deliver empathetic and professional cus...