Full Time

Bilingual Customer Care Representative ( FR/ENG)

Posted by Equitable Bank • Toronto, Ontario, Canada

📍 Toronto, Ontario 🕒 February 25, 2026

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About the Role

The Work !
Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Bank’s response and resolution SLAs
Own the digital-onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner
Strive to resolve customer issues and queries at first contact and escalate issues in accordance to EQ Bank’s complaints handling process
Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships
Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank p...
                

Job Details

Location Toronto, Ontario
Job Type Full Time
Category Information and Record Clerks
Posted February 25, 2026
Deadline April 06, 2026

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