Description

Bilingual Customer Advisor Expert in SQL Language (W/M) - Ivory Coast - (FR/EN)

Join a team dedicated to excellence in customer relations ! 🌟
About Us
Concentrix is an international company operating in over 70 countries. As specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Missions:

Responsible for handling support requests from our clients regarding our software solutions for law firms and accounting firms, the N2 product support officer is at the heart of the customer relationship within our teams.

Daily tasks:

• Communicate with the client about reported anomalies.

• Compare the client's request with the application's functionality, and if necessary, with current regulations (e.g., finance law,...