Bilingual Call Center Representative (M/F/D) (Monterrey)

City: Monterrey

Department: Customer Service

Recruiter: Angel K. Taylor

About the Role

• Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions
• Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns – Respond-to and coordinate emergency responses
• Continuously strive to optimize operational processes to guarantee the quality of our services
• Coordinate personnel responsibilities and vehicle deployment in case of any changes
• Interact with all parties of the FlixBus fleet, especially with our partners' drivers and bus partners (owners, operations managers and dispatchers)
• Maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all times