About the Role
Perform bilingual screening, answer to incoming or make outgoing calls from/to the customers to address their concerns, answer questions and inquiries, set up appointments, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services accordingly.
Responsibilities include:
- English level C1 or better.
- Having conversations with customers professionally and responding to customer inquiries and complaints.
- Researching required information using availab...
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