Big Data Support Engineer

Role: Big Data Support Engineer

Job Title: Big Data Support Engineer

Location: Malaysia

Department: Support 

Reports to: Head of Support 

We are seeking a Technical Support Agent who will play a critical role in maintaining high customer satisfaction by ensuring timely and effective resolution of client issues. This role is essential for Tookitaki's support services, catering to both on-premise and cloud-hosted (CaaS)clients. You will work closely with cross-functional teams to manage daily support issues, adhere to SLAs, and contribute to the continuous improvement of our customer support processes. 

The ideal candidate will have a strong understanding of Tookitaki's product and tech stack, the ability to triage issues effectively, excellent client management skills, and fluency in English. Knowledge of Cantonese is a plus. 

Key Responsibilities:

Client Support Management 

• Handle and triage tickets related to i...