About the Role
Description
Responsible for managing, maintaining and building reporting tools for performance management in a call centre environment. This position creates and maintains standard and client reporting to fulfil contractual reporting obligations and standard organizational reporting.
Essential Functions/Core Responsibilities:
1. Automation of reports from internal and client systems and distribute reports to relevant stakeholders.
2. Build, maintain and enhance existing databases, reports and graphs to meet the reporting customers’ needs.
3. Add and enhance existing reporting solutions making report modifications.
4. Identifies key issues and patterns from partial/conflicting data.
5. Partner with business to communicate, coordinate the retrieval, processin...
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