Bell Captain

**Description:**

**Duties and responsibilities related to the Bell Captain role:**

+ Oversee the daily operations of the Bell Desk and Door teams, ensuring every guest receives a warm, prompt, and professional welcome.
+ Manage the safe and efficient handling, delivery, and secure storage of guest luggage, ensuring all items are correctly tagged and logged.
+ Prepare weekly duty rosters and assign daily tasks to Bell Attendants and Door Hosts to ensure adequate coverage of the hotel entrance and lobby.
+ Train and mentor the team on hotel brand standards, luggage handling procedures, and local area knowledge.
+ Coordinate all guest transportation needs, including taxi bookings, private car transfers, and the smooth flow of the valet parking driveway.
+ Personally handle the luggage logistics for **VIP arrivals** and large groups, ensuring seamless service during peak check-in/out times.
+ Conduct daily grooming inspections and briefings to ensure the...