Full-time
Banking QA Analyst — Quality & Process Improvement
Posted by Probe CX • Quezon City, Metro Manila, Philippines
About the Role
A leading customer experience provider based in Quezon City is seeking a Quality Assurance Analyst to ensure that processes and customer interactions meet quality standards. In this role, you will analyze customer interactions, provide feedback to improve performance, and collaborate with department heads to align quality with operations. The ideal candidate will have at least 6 months of support experience, excellent communication skills, and the ability to work under pressure. Join us in enhancing customer satisfaction and driving continuous improvement.
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