Banking Customer Support Advisor (ES ENG)

Banking Customer Support Advisor – Spanish & English Speakers (B2)

Location: Lisbon, Portugal | Schedule: 24/7 On-Site
Start Date: 16th April 2026

About the Role

Join an international customer operations team supporting one of the most innovative digital banks in Europe.

As an Operations Customer Expert I, you will be the first point of contact for customers via phone, email, and chat. Your mission is to deliver exceptional, empathetic support while resolving a wide range of banking queries efficiently and fairly. You will play a key role in ensuring customers feel heard, supported, and empowered — helping make money work for everyone.

Your Responsibilities

• Resolve customer queries across chat, phone, and email, aiming for first-contact resolution.
• Take full ownership of cases end-to-end, including complex situations.
• Support fraud investigati...