Bank Customer Service Representative (Bilingual) - S

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.


This is a bilingual position with full-time and part-time roles available.Applicants are expected to speak both English and French fluently.Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

 

What you’ll do
+ Protect the integrity and security of customer account information
+ Apply technical/product/process knowledge within varied situations
+ Shape a positive customer per...