BANAMEX - Customer Experience Sr Analyst - AVP

The Customer Experience Sr. Analyst is a professional role that applies deep disciplinary knowledge to improve processes, enhance workflows, and support strategic decision‑making across the function. This position requires strong analytical abilities, a solid capacity to structure and interpret information from multiple sources, and the skill to translate insights into clear, well‑organized, and visually compelling presentations.

The role demands proficiency in Excel, including pivot tables, dashboards, data organization and analysis, as well as a high level of attention to detail to ensure accuracy and clarity in reporting. Strong communication skills are essential to present findings effectively, influence stakeholders, and collaborate across teams. The analyst frequently assumes leadership responsibilities and supports coaching for new team members.

Responsibilities

• Develop a deep understanding of business challenges and opportunities through pa...