Back Office Technician

Back Office Technician

As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Health is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants.

Responsibilities

• Prioritizing requests based on urgency.
• Troubleshooting customers via remote machine connection, by phone, or through on-site visits.
• Providing the necessary technical expertise based on needs and constraints to on-site technicians and customers.
• Assisting customers in identifying the source of malfunctions and determining the best solution with support from technical experts, then helping them resolve the issue.
• Following interventions from opening to closure and entering all data into the CRM.
• Informing customers of intervention steps, technical choices, and timelines.
• Ident...