Back Office Agent with German

Back Office Agent with German - full-time and part-time possibilities

Location: Wroclaw

Job Summary

We are looking for a detail-oriented and customer-focused Back Office Customer Service Advisor to support our operations through written chat communication. This role focuses on handling customer inquiries via chat, resolving complex cases, and ensuring a high standard of service without direct phone contact.

Key Responsibilities

• Handle customer inquiries and requests exclusively via chat communication


• Provide accurate, timely, and professional written responses to customers


• Resolve complex customer issues requiring investigation and follow-up


• Process back-office tasks such as order adjustments, refunds, complaints, and data updates


• Collaborate with internal teams (e.g. operations, logistics, technical support) to resolve cases efficiently


• Ensure all ...