Full-time

B2B Technical Helpdesk - Arabic - Penang

Posted by Teleperformance • George Town, Penang, Malaysia

📍 George Town, Penang 🕒 March 02, 2026

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About the Role

 Qualifications 
Bachelor’s Degree or higher
Native-level proficiency in Arabic, advanced proficiency in English (written and verbal)
Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
Ability to multitask and manage time effectively in a high-volume ticket environment.
Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
Customer-oriented with strong problem-solving and analytical skills.
Technical Skills:
Computer literate and fully conversant in Microsoft Windows and Microsoft Office
 Responsibilities 
Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal...
                

Job Details

Location George Town, Penang
Job Type Full-time
Category Computer Occupations
Posted March 02, 2026
Deadline April 11, 2026

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