Full-time

B2B SaaS Support Analyst – EMEA/APAC

Posted by Sana Commerce • WorkFromHome, Antioquia, Colombia

📍 WorkFromHome, Antioquia 🕒 February 27, 2026

About the Role

A leading e-commerce platform in Medellín is seeking a Technical Support Analyst. You will engage with customers in the B2B sector, handling tickets and ensuring satisfaction. Candidates should have a bachelor's degree and 5+ years of technical customer service experience. Strong organizational and communication skills in English are essential, with knowledge of markup languages being a plus. Join us for a career growth opportunity in a fast-paced SaaS environment.
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