B2 Contact Center Agent

Are you a fluent English speaker with a passion for providing outstanding customer

service?

We are looking for a dedicated and professional Bilingual Contact Center

Agent to join our team. In this role, you will be the primary point of contact for a major

client in the U.S. financial services industry. You will handle both inbound and

outbound communications, ensuring every customer interaction is secure, efficient,

and meets our high standards of quality.

Key Responsibilities

• Efficiently manage and resolve a daily queue of customer cases to meet team performance goals.
• Conduct outbound calls to customers to verify information, request documentation, and confirm account status, strictly adhering to call scripts and verification protocols.
• Proactively manage your personal work queue, promptly notifying your team lead of any potential backlogs to ensure timely resolution.
• Maint...