AWS Customer Experience Solutions Architect (Amazon Connect)

Daythree is seeking an experienced AWS Amazon Connect & Contact Center AI Engineer to design, implement, deploy, and optimize cloud-based customer engagement solutions using Amazon Connect , Contact Lens , and AWS AI services.

The role focuses on delivering scalable omnichannel contact center solutions, speech analytics, conversational AI, automation, and customer experience transformation initiatives for enterprise clients.

The ideal candidate combines strong technical implementation skills with customer experience knowledge and hands‑on expertise in AWS cloud services, contact center technologies, and infrastructure automation.

Responsibilities

• Design and implement enterprise‑grade contact center solutions using Amazon Connect and Amazon Connect Contact Lens.
• Lead customer discovery workshops, technical assessments, and solution design sessions for customer experience transformation initiatives.
• A...