Automotive Technical Support Specialists – Aftersales

Automotive Technical Support Specialists – Aftersales

Mission

We are looking for Automotive Technical Support Specialists – Automotive Aftersales to join our Technical Assistance team.

This role sits at the heart of vehicle problem resolution, supporting repairers and service partners

Focus on diagnosing and resolving technical incidents quickly, accurately, and cost-effectively

Act as the first line of expert technical support

Ensure customer vehicle issues are resolved:

* At the lowest possible cost

* Within agreed service lead times

* While maintaining exceptional technical and customer service standards

Automotive Technical Support Specialist Key Responsibilities

* Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents

* Accurately understand, analyse, and identify vehicle problems

* Verify that repairers have applied all recommended...