About the Role
Job Title: Atlassian Support Engineer
Location: Gurugram (Onsite)
Experience: 2–5 Years
Role Summary:
We are looking for an Atlassian Support Engineer to support Atlassian Cloud Enterprise providing managed services. The role involves Azure AD SSO support, Jira & Confluence administration, incident handling, and basic configuration management.
Key Responsibilities:
- Support Azure AD SSO integration (user provisioning/de-provisioning).
- Provide L1 support for Jira & Confluence (Incidents/Requests/Changes).
- Assist in migration validation, UAT support, and documentation.
- Configure workflows, permissions, issue types, and screen schemes (basic level).
- Install and support Marketplace add-ons.
- Monitor system performance and escalate complex issues.
- Support basic integrations and system enhancements.
- Understanding of workflows, RBAC, and permission schemes
- Experience handling support tickets
Location: Gurugram (Onsite)
Experience: 2–5 Years
Role Summary:
We are looking for an Atlassian Support Engineer to support Atlassian Cloud Enterprise providing managed services. The role involves Azure AD SSO support, Jira & Confluence administration, incident handling, and basic configuration management.
Key Responsibilities:
- Support Azure AD SSO integration (user provisioning/de-provisioning).
- Provide L1 support for Jira & Confluence (Incidents/Requests/Changes).
- Assist in migration validation, UAT support, and documentation.
- Configure workflows, permissions, issue types, and screen schemes (basic level).
- Install and support Marketplace add-ons.
- Monitor system performance and escalate complex issues.
- Support basic integrations and system enhancements.
- Understanding of workflows, RBAC, and permission schemes
- Experience handling support tickets
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