Asst Manager

Key Responsibilities:

• Front facing customer and will be first point on contact for transport related service queries


• Liaise with internal stake holders e.g. FTL operations team, PTL Operation Team, warehouse Team for smooth service to customer.


• Engage with DHL Transport and Warehouse team on daily basis for planning purpose


• Actively engage in customer calls (internal/ external) where DHL provides transportation service and help in mitigating and operational lapse/ exigencies.


• Coordinate with multi locations team for smooth operations.


• Provide seamless shipment visibility to customers through My supply Chain portal and track key shipments ensure that it meets customer expectations on the delivery front


• Provide inputs for performance Dashboard on various parameters and MIS for specific customer lanes.

Process expectations:

• Transport Management Skills


• Monito...